If you are a company that desires to create a stronger service culture which builds loyal relationships with your customers and a better working environment for your employees (your front line)...YOU NEED THIS WORKSHOP!
Deserie developed this workshop out of a passion for GREAT Customer Service. Her biggest pet peeve is poor customer service therefore, she set out to utilize her training expertise to help companies and employees understand the mutual value of always providing excellent customer service.
Deserie began her career as an FPS Protective Security Officer and worked her way from that position through Call-taker, Dispatcher, Supervisor and Assistant Training Coordinator before finding her niche as Training Coordinator responsible for the training of about 50 employees. Needless to say, she knows her way around a communications center. Deserie has also trained at the APCO International 77th Conference in 2011. She has a passion for serving others and takes pride in teaching others the benefits of extending Red Carpet customer service experiences.
What Has Customer Service Done For ME Lately?
While most customer service workshops focus on the benefits for the company, this session will show you what it can do for you! I have heard some say “I don’t get paid to be nice”; well I have news for you! YOU-the front line are the company's greatest asset and your customers can be your biggest cheerleaders. Customer Service is a gift that both the receiver and the giver (you) can find substantial benefit. This session will show you how to maximize your personal potential and marketability all while making someone else's day...Product $25, Advertising $10,000, Great Customer Service-PRICELESS! Learn how to specialize in giving the "Red Carpet Experience"!
COURSE DESIGN: On site, 4hr workshop. Highly interactive, with group discussion, lecture, self-assessments, group learning activities and role plays.
Your employees leave this workshop with:
- A renewed understanding of the benefits of excellent customer service
- Clarification of their individual role in customer interactions
- Creative & innovative ideas for extending the "Red Carpet Experience"
- A vested interest in the success of your company
- The cure for "burn out"
- Activate powerful internal customer service
- Understanding the importance of attitude
- Establishing a powerful first impression
- Gaining customer trust and rapport
- Telephone etiquette
- Listening skills
- Handling emotions on the job
- Defusing angry and abusive customers
- Resolving complaints
- Creating customer loyalty
- Ensure repeat business
Contact us for workshop pricing.
Ms Johnson:
I had the wonderful opportunity to be a student in your class and got to speak with you afterwards. I was the first one to read my score 32 :-( Needless to say I have always been a bubbly person and look at the positive in everything but have gotten really down lately...my boss said I was on burnout mode. The first wrong thing a caller says to me I go off. You changed that for me. Well I want you to know that your class was by the far the best class I have ever attended at any conference. You really helped bring me back and I want to say thank you because this is my passion and I do love my job. We are having a staff meeting on Wednesday to explain what we took away from APCO and yes the Speakers was great Vince Papale was inspiring, Richard Picatto was inspiring, and Tony Harrison was great as well. But you definitely took it too a whole new level and I thank you. You have helped me personally and professionally in so many ways and I just want to say thank you.
Renae
Shift Supervisor, WV
